TERMS & CONDITIONS

Last Updated: 9/1/2024

Welcome to AcuBarLA. These Terms and Conditions govern your use of our services, products, and website. By accessing our website, purchasing our products, or using our services, you agree to these Terms and Conditions in full. If you do not agree with any part of these Terms and Conditions, please do not use our services or purchase our products.

 

1. Services

1.1 Acupuncture and Oriental Medicine

 

• Our clinic provides a range of services designed to promote health, wellness, and beauty, including but not limited to acupuncture, oriental medicine, bodywork, beauty treatments, and other holistic therapies. These services are provided by licensed and experienced professionals.

• The outcomes of treatments, whether they involve acupuncture, oriental medicine, bodywork, beauty work, or other therapies, may vary from person to person, and results are not guaranteed.

• You acknowledge that these services are complementary therapies and should not replace conventional medical treatment provided by a licensed healthcare provider. It is recommended that you consult with your primary healthcare provider before beginning any new health or wellness regimen.

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1.2 Teas, Tinctures, and Herbal Products

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• We offer a variety of teas, tinctures, and herbal products formulated using natural and alternative principles of wellness.

• All products are intended for general wellness and are not meant to diagnose, treat, cure, or prevent any disease. Always consult with your healthcare provider before starting any new herbal or dietary supplement, especially if you are pregnant, nursing, or have any pre-existing health conditions.

• Statements made in brochures, marketing materials, on the website, and in product descriptions for items sold in our online store have not been evaluated by the Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure, or prevent any disease.

 

1.3 Wellness Devices

 

• We may provide or recommend the use of wellness devices (such as cupping sets, moxibustion tools, etc.) as part of our holistic approach to health.

• Use these devices only as instructed. Improper use can result in injury or harm. It is your responsibility to follow all provided instructions and guidelines.

• We adhere to health and safety protocols provided by the manufacturers of these devices, as well as internal guidelines that ensure the safety and well-being of our clients.

• When it comes to Self-Care devices:

  • The choice to use these devices is ultimately yours, the patient.

  • We strongly recommend consulting with your physician if you believe these devices may pose a risk to your health, as we cannot make that determination.

• All devices must be set up, initiated, and terminated by our staff.

• Any damage resulting from misuse or improper handling will be the responsibility of the client.

2. Appointments and Cancellations
 

2.1 Scheduling

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• Appointments can be made through our website, over the phone, or in person. You are responsible for providing accurate and complete information when scheduling.

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2.2 Cancellations and No-Shows
 

• We have limited availability of treatment hours and cannot fill late cancellation blocks. Late cancellations, no-shows, or appointments canceled within 24 hours of the scheduled time will be charged the full service fee.

• Cancellations or rescheduling must be done at least 24 hours in advance to avoid a cancellation fee.

 

2.3 Late Arrivals
 

• Depending on the exact nature of your care and scheduling limitations of our providers, if you are more than 10 minutes late to your appointment, we may recommend that you reschedule your appointment in order to better serve your needs.

• If you arrive late for your appointment and choose to proceed, your session may be shortened to accommodate the next client. The full session fee will still apply.

3. Payment and Fees
 

3.1 Payment Terms
 

• Payment is due at the time of booking. Full payment must be made at least 48 hours prior to the appointment to guarantee the . We accept cash, credit/debit cards, and other payment methods as indicated on our website. 
   

3.2 Refunds
 

• Services: Refunds for services rendered are not provided.

• Products: Unopened products in their original condition may be returned within 14 days of purchase for a full refund. Opened or used products cannot be returned unless they are defective.

• Wellness Devices: Devices may be returned within 14 days if unused and in original packaging for a full refund. Opened or used devices no longer in their original wrapped condition will incur a 15% restocking fee.

 

3.3 Insurance

 

• We bill insurance directly; however, we cannot submit claims on your behalf.

• You are responsible for full payment at the time of service. A receipt will be provided upon request, which you may submit to your insurance company for possible reimbursement.

 

4. Health and Safety

4.1 Personal Responsibility

 

• You are responsible for informing your practitioner of any medical conditions, allergies, or other relevant health information prior to receiving services.

• You are also responsible for informing your practitioner if there are any changes to any medical conditions, medications or any condition that may affect the outcome of our treatments or utilization of the devices.

 
4.2 COVID-19 and Other Infectious Diseases

 

• We follow strict health and safety protocols to protect our clients and staff. If you are feeling unwell or have been exposed to an infectious disease, please reschedule your appointment.

 

5. Privacy and Confidentiality

5.1 Personal Information

 

• We collect personal information to provide services, process transactions, and improve our offerings. Your information is kept confidential and secure in accordance with our Privacy Policy.

5.2 Medical Records

 

• Medical records are confidential and will only be shared with your written consent or as required by law.

 

6. Intellectual Property

6.1 Copyright

 

• All content on our website, including text, images, logos, and product descriptions, is the intellectual property of AcuBarLA, LLC and is protected by copyright laws.

6.2 Use of Content

 

• You may not use, reproduce, or distribute any content from our website without our express written permission.

7. Online Store Terms

7.1 Product Descriptions

 

• We strive to ensure that the products listed on our website are accurately described. However, we do not guarantee that the product descriptions, images, or other content are free from errors, complete, or current.

• If a product offered in our online store does not match the description, your sole remedy is to return it in unused condition.

• Product information is provided to the best of our knowledge.

• We are not responsible for any allergic reactions or conditions that may result from the use of our products or interactions with other medications or products you may be using.

• It is the responsibility of the client to consult with a physician before using our products to avoid any potential adverse reactions.

7.2 Pricing

 

• All prices are listed in US Dollars and are subject to change without notice. We reserve the right to modify prices or discontinue products at any time without prior notice.

 

• In the event of a pricing error, we reserve the right to cancel any orders placed for the product at the incorrect price.

7.3 Orders and Payment

 

• By placing an order through our online store, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order at our sole discretion.

• Payment must be received in full before products are shipped. We accept the payment methods listed on our website.

 

7.4 Shipping and Delivery

 

• We ship products to the locations specified on our website. Shipping costs and estimated delivery times will be provided at checkout.

 

• We are not responsible for delays in shipping due to events beyond our control, such as natural disasters, shipping carrier delays, or customs inspections.

7.5 Returns and Exchanges

 

• Unopened products in their original condition may be returned within 14 days of purchase for a full refund, excluding shipping costs. Opened or used products cannot be returned unless they are defective.

 

• To initiate a return or exchange, please contact us at 310-826-2238. Returned items must be in their original packaging and include any accessories or documentation that were shipped with the product.

7.6 Risk of Loss

 

• All items purchased from our online store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

7.7 User Accounts

 

• If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

7.8 Prohibited Activities

 

• You agree not to use the online store for any illegal or unauthorized purpose, or to violate any laws in your jurisdiction. Additionally, you agree not to transmit any worms, viruses, or any code of a destructive nature.

 

8. In-Office Policies

8.1 Patient Conduct

 

• We are committed to providing a safe and respectful environment for all patients and staff. You are expected to conduct yourself in a respectful and courteous manner while in our office.

• Any form of harassment, abusive language, or disruptive behavior will not be tolerated and may result in the termination of services and removal from the premises.

8.2 Health and Safety

 

• The health and safety of our staff, as well as our clients, is our top priority. You are required to adhere to all health and safety protocols as directed by our staff while in the office.

• If you have any symptoms of illness (including but not limited to fever, cough, or shortness of breath), please reschedule your appointment. We reserve the right to deny service to anyone exhibiting symptoms of illness to protect the well-being of others.

8.3 Personal Belongings

 

• Please keep all personal belongings with you at all times. We are not responsible for any lost, stolen, or damaged items while you are in our office.

8.4 Children and Minors

 

• Children under the age of 18 must be accompanied by a parent or legal guardian at all times while in our office. The parent or legal guardian is responsible for the conduct and safety of the child.

8.5 Confidentiality

 

• We are committed to maintaining the confidentiality of all patient information. However, please be mindful of your own privacy and the privacy of others when discussing personal information in public areas of the office.

8.6 Liability

 

• While we take all reasonable precautions to ensure your safety during your visit, you assume all risks associated with your presence in our office. We are not liable for any injuries or damages that occur on our premises, except as a result of gross negligence or intentional misconduct on our part.

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9. Employee Roles and Responsibilities

9.1 Qualified Professionals

 

• All treatments are administered by licensed and qualified professionals trained in acupuncture, oriental medicine, and wellness practices. Our employees adhere to strict professional standards and are committed to providing the highest level of care.

9.2 Patient Interactions with Employees

 

• Patients are expected to interact with our employees respectfully and courteously at all times. Any form of disrespect, harassment, or abuse directed toward our employees will not be tolerated and may result in the termination of services.

• If you have any concerns or complaints about the care you receive, please address them with management rather than directly with the employee involved. We take all concerns seriously and will handle them appropriately.

 

9.3 Scope of Practice

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• Our employees provide treatments and services within the scope of their professional practice. They are not authorized to provide medical diagnoses, prescribe medication, or offer medical advice outside their training and licensure.

• Employees will always obtain your informed consent before proceeding with any treatment. You have the right to ask questions and to refuse any treatment with which you are not comfortable.

9.4 Employee-Patient Confidentiality

 

• All employees are bound by confidentiality agreements and are required to protect your personal health information in accordance with HIPAA regulations and other applicable laws. Your privacy is of utmost importance to us, and we take all necessary steps to ensure that your information is secure.

9.5 Health and Safety Protocols

 

• Our employees are required to follow strict health and safety protocols to ensure a safe environment for both patients and staff. This includes hygiene practices, the proper use of equipment, and adherence to any public health guidelines.

• Employees are regularly trained and updated on best practices to maintain the highest standards of care.

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9.6 Employee Liability

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• Any legal claims or disputes arising from treatment should be directed to the business, not to individual employees. Our employees act on behalf of AcuBar LA, LLC and are not personally liable for actions taken within the scope of their employment.

9.7 Supervision of Trainees or Assistants

 

• If a trainee or assistant is involved in your care, they will be supervised by a licensed professional. The extent of their involvement will be clearly communicated to you, and you have the right to refuse treatment or assistance from trainees or assistants at any time.

 

10. Disclaimers and Limitation of Liability

10.1 General Disclaimer

 

• Our services and products are provided "as is" without any warranties, express or implied. We do not guarantee specific results from the use of our services or products.

10.2 Limitation of Liability

 

• To the fullest extent permitted by law, AcuBarLA, LLC shall not be liable for any damages arising out of or related to the use of our services or products, including but not limited to, direct, indirect, incidental, punitive, and consequential damages.

10.3 Indemnification

 

• You agree to indemnify and hold AcuBarLA, LLC harmless from any claims, losses, liabilities, damages, and expenses (including attorney fees) arising out of your use of our services, products, or violation of these Terms and Conditions.

11. Governing Law and Dispute Resolution

11.1 Governing Law

 

• These Terms and Conditions shall be governed by and construed in accordance with the laws of the California, without regard to its conflict of law principles.

11.2 Dispute Resolution

 

• Any disputes arising from these Terms and Conditions or your use of our services or products shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

 

12. Changes to Terms and Conditions

 

• We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services or products after any changes have been made constitutes your acceptance of the new Terms and Conditions.

 

13. Contact Information

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• If you have any questions or concerns about these Terms and Conditions, please contact us at:
   

AcuBar LA

12340 Santa Monica Blvd., Suite 231

Los Angeles, CA 90025
 

Phone: 310-826-2238

Email: info@acubarla.com

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By using our services, purchasing our products, or visiting our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.