PRIVACY POLICY

Last Updated: 9/1/2024

Welcome to AcuBar LA ("we," "us," "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal information. By using our website, purchasing our products, signing up for our memberships, or booking appointments, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services, process transactions, and communicate with you. The information we collect includes:

a. Personal Information:

Contact Information: Name, email address, phone number, and mailing address.
Payment Information: Credit card number, billing address, and other payment details.
Health Information: Information related to your wellness and health needs when booking appointments with our wellness staff.
Health Insurance Information: Insurance provider details, policy numbers, and any other relevant information needed to process claims or verify coverage for services.
Account Information: Username, password, and membership details if you create an account on our website.

b. Non-Personal Information:

Usage Data: Information about how you use our website, such as IP address, browser type, pages visited, and time spent on our website.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and provide personalized content.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders for our wellness products.
Membership Services: To manage your membership, including renewals, benefits, and communications.
Appointment Scheduling: To facilitate booking and managing appointments with our practitioners and wellness staff.
Customer Support: To provide customer service and respond to your inquiries or requests.
Marketing Communications: To send you promotional offers, newsletters, and updates, provided you have given us consent to do so.
Website Improvement: To analyze and improve our website's functionality and user experience.
Legal Compliance: To comply with legal obligations and protect our rights and the rights of others.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

Service Providers: Trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and providing customer support. These service providers are required to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required by law or in response to a legal process, such as a subpoena, court order, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new owner as part of that transaction.

4. Your Rights and Choices

We respect your rights regarding your personal information and are committed to making sure you can exercise those rights easily.

a. Access and Update Information:

You have the right to access and update your personal information at any time. You can do this by logging into your account on our website or by contacting us directly. We will provide you with access to your personal information and allow you to correct or update any inaccurate or outdated information.

b. Right to Deletion:

You have the right to request that we delete your personal information. Upon receiving your request, we will delete your information unless it is necessary for us to retain it to comply with legal obligations, resolve disputes, or enforce our agreements.

c. Right to Restrict Processing:

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as if you contest the accuracy of the information or if the processing is unlawful. We will comply with your request unless we have legitimate grounds to continue processing the information.

d. Right to Object to Processing:

You have the right to object to our processing of your personal information, particularly where we are processing it based on our legitimate interests or for direct marketing purposes. If you object, we will cease processing your information unless we have compelling legitimate grounds or are required to do so by law.

e. Right to Data Portability:

You have the right to request a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format. You also have the right to request that we transmit this information to another data controller, where technically feasible.

f. Right to Withdraw Consent:

If you have given us consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

g. Right to Opt-Out of Marketing Communications:

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly. Even if you opt-out of receiving marketing messages, we may still send you non-promotional communications, such as order confirmations or information about your account.

h. California Privacy Rights:

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), in addition to the rights listed above. These include the right to:

Request Disclosure: You may request information about the categories of personal information we have collected, the sources of that information, the purposes for which we use it, and with whom we share it.
Request Deletion: You may request the deletion of your personal information, subject to certain exceptions.
Opt-Out of Sale: You have the right to opt-out of the sale of your personal information, although we do not sell your personal information.
Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.
To exercise any of your rights, please contact us using the information provided in the "Contact Us" section below. We may ask you to verify your identity before responding to your request to ensure that your information is protected.

We will respond to your requests within the time frames required by applicable law. Please note that some of these rights may be subject to limitations and exceptions under applicable law.

5. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure payment processing services and encrypting sensitive information during transmission. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed, we will securely delete or anonymize it.

7. Third-Party Links and Services

Our website may contain links to third-party websites, services, or products. Please note that we are not responsible for their privacy practices, data processing, or content. We encourage you to review the privacy policies of any third-party entities that you visit through our site.

We may also integrate certain third-party services into our website, such as payment processors or analytics providers. Please be aware that these third parties may have access to your personal information in accordance with their own privacy policies.

8. Links to Relevant Policies

For more information about our terms of service, please visit Terms & Conditions. For details on our refund policy, please visit Online Store: Returns and Exchanges. For details on our Cancellation and No Show Policy please visit Appointments and Cancellations. These documents are integral to understanding our commitments to you as a user and provide additional details on the terms and conditions under which our services are provided.

9. Children's Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

AcuBar LA

12340 Santa Monica Blvd., Suite 231

Los Angeles, CA 90025

Phone: 310-826-2238

Email: info@acubarla.com

Thank you for trusting us with your wellness journey. We are committed to protecting your privacy and providing you with a safe and secure experience.